Privacy Policy - Sync App iOS

Privacy Policy - Sync App iOS

Kent Displays, Inc. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the “Application”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.


We may collect information about you in a variety of ways. The information we may collect via the Application depends on the features and settings you use, and includes:

Data Collected in the Application

The Application allows the recording of user-generated images locally on your mobile device. These images are not shared with us nor do we have any knowledge of their content.

The Application supports sharing these images with third parties under the user’s direction via web integrations and also services offered by the mobile device operating system. The user accepts responsibility for the disclosure of all content within user-generated images including personal data or sensitive personal information. If you opt in to any of these third party services, we may collect additional information requested by this third party and pass this information, together with all other registration information (including personal information), to that third party. Use of your information by a third party will be governed by that third party’s Terms of Service and Privacy Policy. By opting in, you provide consent for this data to be shared with the third party. Participation in these services is optional and is not required to use the Application.

Boogie Board LIVE

The Application supports the real-time streaming of handwritten data from the mobile device to the Boogie Board LIVE web server, from which it may be streamed in real-time to the web browsers of multiple designated recipients. Recipients are designated by providing them with a unique URL to access the session. The data is secured in transit using an encrypted web socket with Transport Layer Security (TLS). The stream is available to anyone with the proper URL. An automatically generated session UUID included in the URL provides a level of protection against snooping.

Amazon Web Services (AWS) hosts the Boogie Board LIVE web server on an Amazon Elastic Compute Cloud instance located in the United States. The terms of the AWS Customer Agreement and the AWS Service Terms apply to our customer content, which includes Boogie Board LIVE user data. AWS is certified under both the EU-U.S. and Swiss-U.S. Privacy Shield frameworks and their certifications can be viewed on the Privacy Shield list.

A Boogie Board LIVE session is only opened when initiated by the user. Session data is deleted from the Boogie Board LIVE web server when the session is closed by the user. The user accepts responsibility for the disclosure of all content within the handwritten data including personal data or sensitive personal information.

We rely on consent as the legal basis for collecting this information. You may remove consent at any time by disabling Boogie Board LIVE in the Application settings.

Data Collected to Improve the Application

In order to continuously improve the Application, we use the Firebase Crashlytics and Google Analytics services provided by Google.

Firebase Crashlytics is used to track and help to prevent future application crashes.  Personal data collected by Crashlytics in the event of a crash includes Crashlytics Installation UUIDs, Crash traces, and Breakpad minidump formatted data (NDK crashes only).  Firebase Crashlytics uses crash stack traces to associate crashes with a project and help us debug them. It uses Crashlytics Installation UUIDs to measure the number of users impacted by a crash and minidump data to process NDK crashes. The minidump data is stored while the crash session is being processed and then discarded.  Firebase Crashlytics retains crash stack traces, extracted minidump data, and associated identifiers (including Crashlytics Installation UUIDs) for 90 days.

Google Analytics is used to provide information on how the Application is being used, including certain events, active user numbers, session length, stability rating, and retention. Personal data collected by Google includes an Installation UUID and an IP address. This data helps Google provide their service by providing customers with analytics information based on segmented device data. IP addresses are used to provide approximate geolocation information to customers. The Installation UUID is retained by Google for 60 days.

Google provides the Firebase Crashlytics and Google Analytics services to us under their standard terms.  Firebase Crashlytics is governed by the Firebase Crashlytics & Firebase App Distribution Terms of Service and the Crashlytics and App Distribution Data Processing and Security Terms.  Google Analytics is governed by the Google Analytics Terms of Service and the Google Ads Data Processing Terms.  See also Privacy and Security in Firebase and How Google uses information from sites or apps that use our services.

We rely on consent as the legal basis for the use of Firebase Crashlytics and Google Analytics. You may remove consent at any time by disabling these features in the Application settings.


We may request access or permission to certain features from your mobile device, including your mobile device’s calendar and other features. If you wish to change our access or permissions, you may do so in your device settings.


We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.


We may transfer personal information to third party service providers that perform services on our behalf or otherwise collect, use, disclose, store or process personal information on our behalf for the purposes described in this Privacy Policy. Some of these service providers may be located in a country other than where you reside, including in the United States, and your personal information may be stored or processed in those countries. We take reasonable contractual measures to ensure that our service providers provide appropriate protection for your personal information and use your personal information only for the purpose of providing the services to us. Your personal information is subject to the legal requirements of the country in which it is located, including lawful requirements to disclose information to government authorities in those countries only. Our employees and those of our agents and service providers who require it in order to fulfill their job requirements will have access to your personal information.


Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act and the California Consumer Privacy Act (CCPA). We, therefore, will not distribute your personal information to outside parties without your consent. For further information or to exercise your right to opt out of the sale of your information, please go to Privacy Policy.


We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website and most of our products and services are intended for and directed to people who are at least 13 years old or older.  We do not knowingly solicit or collect information from or about children under the age of 13 or the relevant minimum age under applicable local legal requirements, except as permitted under applicable law. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.


International Data Transfer

Irrespective of which country you live in, you authorize us to use your information in, and as a result to transfer it to and store it in, the United States and any other country where we, or any third party service providers acting on our behalf, operates. Privacy and data protection laws in some of these countries may vary from the laws in the country where you live.

Kent Displays, operating in the United States, is not a participant in either the EU-U.S. or the Swiss-U.S. Privacy Shield frameworks.


You have the following rights regarding your personal data collected by and/or stored with us:

  • To request access to personal data
  • To request rectification or erasure of personal data
  • To request restriction of processing personal data
  • To object to processing personal data
  • To data portability
  • To withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
  • To lodge a complaint with a supervisory authority

To exercise any of the above-mentioned rights please contact us using the contact information below.


Kent Displays, Inc.
343 Portage Blvd
Kent, Ohio 44240 USA
Phone: 1-855-224-0888 (8am – 5pm EST)

Last updated April 12, 2022.

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