General Questions

Let us help you out! Please contact our support team.

No, you cannot. The entire writing surface is cleared when the erase button is pushed.

Visit our Where to Buy page for a complete list of authorized sellers.

We only recommend using our Boogie Board stylus to prevent scratches to the writing surface.

Yes, Boogie Boards eWriters are safe for use by young children. All case and writing surface materials are made from impact resistant plastic. All case components are made from an ABS plastic material commonly used in many other consumer products. The LCD has passed toxicology assessment for safety.

The Boogie Board eWriter is designed for use indoors, so it's not recommend for outside due to the damage it may occur.

If your Boogie Board stops erasing please, check the batteries. After replacing the batteries and screen is still not clearing please contact our support team.

While most orders are shipping on-time, due to COVID-19 and government restrictions, your order may experience some shipping and fulfillment delays.
We appreciate your patience.

All orders over $49 ship for free

We ship items in the most compact method we can.
Smaller products that can fit in an envelope ship for ~$7.50
     Boogie Board Accessory items, Jot products
Larger items shipped in a carton ship for ~$9.90
     Blackboard products, Dashboard, Re-Write, Kids & Creative Play Products

We use FedEx for shipments

We only ship to addresses in the United States
     We accept orders placed or billed outside the U.S. – but you must use PayPal as the payment method.
     All P.O. Boxes must have a physical address included

Orders ship in 5-7 business days after processing.

Care & Maintenance

Using non-bleach, disinfecting wipes, you may gently wipe the hard, nonporous surfaces of your Boogie Board product. Don't use bleach. Avoid getting excess moisture in any opening, and don't submerge your Boogie Board product in any cleaning agents.

Here are some additional tips for disinfecting your Boogie Board:

• Avoid excessive wiping, which might cause damage.
• Keep liquids away from the product, unless otherwise noted for specific products.
• Don't get moisture into any openings.
• Don't use aerosol sprays, bleaches, or abrasives.
• Don't spray cleaners directly onto the product – spray them onto a cloth and then wipe.

We recommend using a small amount of LCD cleaner, found at most major retailers. When using this product, do not spray the writing surface directly. Spray a small amount of cleaner onto the cloth and apply moderate pressure in a circular motion starting in the center of the writing surface working to the edges.

The Boogie Board eWriter should be disposed of using methods common to other electronic devices that do not contain heavy metals or other hazardous materials. Disposal of the Li/MnO2 (Lithium/Manganese Dioxide) battery should be addressed separately. The proper disposal method for the battery may vary according to the nation or U.S. state where disposal occurs. Consult local agencies for disposal guidance as well as potential recyclability of some eWriter components.

Kent Displays has made a concerted effort to make our packages as recyclable as possible. Still, some components may not be recyclable. We continue to explore other packaging designs and materials to minimize non-recyclable components.