Frequently Asked Questions
Please use the links below to navigate to the correct section to help best answer your questions. If you don’t see your question or can’t find your answer let us know by contacting our support team.
What do I do if I have lost the stylus to my Boogie Board eWriter?
Let us help you out! Please contact our support team.
Can I erase just a portion of the writing surface?
No, you cannot. The entire writing surface is cleared when the erase button is pushed.
Where can I buy a Boogie Board eWriter and/or accessories?
Visit our Where to Buy page for a complete list of authorized sellers.
What instruments can I use to write on the LCD writing surface?
We only recommend using our Boogie Board stylus to prevent scratches to the writing surface.
Are Boogie Boards eWriters safe for use by young children?
Yes, Boogie Boards eWriters are safe for use by young children. All case and writing surface materials are made from impact resistant plastic. All case components are made from an ABS plastic material commonly used in many other consumer products. The LCD has passed toxicology assessment for safety.
Can the Boogie Board eWriter be used outside?
The Boogie Board eWriter is designed for use indoors, so it's not recommend for outside due to the damage it may occur.
The Boogie Board eWriter is like an Etch-a-Sketch™, right?
The Boogie Board eWriter and Etch-a-Sketch are quite different in how images are created, erased and most importantly, how each product is used.
The Boogie Board eWriter utilizes a reflective, pressure-sensitive, plastic liquid crystal display (LCD). Images are created by pressing on the LCD with a stylus, fingernail or other instrument. To clear the screen, an erase button is pushed. This tells the electronics, which are powered by a coin cell watch battery, to erase the image by applying an electric field to the LCD. In contrast, the Etch-a-Sketch screen is made of glass that is coated with an aluminum powder on its interior. Images are created by turning two mechanical knobs attached to a metal post to selectively remove the powder. To "erase" the Etch-a-Sketch screen, the user shakes the entire unit to to recoat the glass where the powder was removed.
The Boogie Board eWriter uses a direct, free form method to create an image that simulates the experience of handwriting or drawing with pencil on paper. Line width is proportional to the amount of pressure applied, just like pencil on paper. Because of these functional characteristics, the Boogie Board eWriter has many more applications than the Etch-a-Sketch – which is primarily used as a toy drawing medium for novelty purposes. The Boogie Board eWriter is a daily use, multi-purpose paper replacement. Use it to write memos, leave messages, make lists, jot down ideas, play games, practice handwriting/arithmetic (young students), diagram the winning play, and yes, draw pictures (with shading).
How do I clean my Boogie Board eWriter?
We recommend using a small amount of LCD cleaner, found at most major retailers. When using this product, do not spray the writing surface directly. Spray a small amount of cleaner onto the cloth and apply moderate pressure in a circular motion starting in the center of the writing surface working to the edges.
How should I dispose of the Boogie Board eWriter?
The Boogie Board eWriter should be disposed of using methods common to other electronic devices that do not contain heavy metals or other hazardous materials. Disposal of the Li/MnO2 (Lithium/Manganese Dioxide) battery should be addressed separately. The proper disposal method for the battery may vary according to the nation or U.S. state where disposal occurs. Consult local agencies for disposal guidance as well as potential recyclability of some eWriter components.
Can the package be recycled?
Kent Displays has made a concerted effort to make our packages as recyclable as possible. Still, some components may not be recyclable. We continue to explore other packaging designs and materials to minimize non-recyclable components.
Care & Maintenance
Is the battery replaceable?
The battery in the Boogie Board Original 8.5 is non-replaceable because it is expected to easily last the life of the product.
Is there a way to prevent the writing surface from being erased?
Yes, The Boogie Board Original 8.5 comes packaged with a stylus holder. The stylus holder slides across the top of the eWriter, allowing it to be positioned over the erase button and preventing the button from being pushed.
Why doesn’t the LCD writing surface clear when I push the erase button?
If you are having problems erasing please contact firstname.lastname@example.org for help.
Can the Boogie Board eWriter be customized with my company or school name and colors?
Yes, the Boogie Board Original 8.5 can be customized to give as a corporate gift, event giveaway, school fundraiser, etc.
How can I store my Boogie Board eWriter safely so it doesn’t get damaged or smudged?
Protective neoprene sleeves are available and can be purchased on our online store.
Can I replace the battery for the Boogie Board Jot 8.5?
Yes. The Boogie Board Jot 8.5 requires a 3v CR 2016 coin cell watch battery. If the batteries do need to be replaced, they can be easily removed by unscrewing the cover on the top of the eWriter.
Can I purchase a magnet kit and mount the Boogie Board Jot 8.5 to my fridge?
The Boogie Board Jot 8.5 includes built-in magnets so users can mount it to refrigerators, filing cabinets or other metallic surfaces.
How do I turn the Boogie Board Jot 8.5 off?
Because the Boogie Board Jot 8.5 does not require power to create or maintain an image, no on/off button is necessary. Pressing the erase button supplies a small amount of power to clear the image.
Can the Boogie Board Jot 8.5 save my notes?
The Boogie Board Jot 8.5 has the ability to save and edit what is written on the displays through an app only that is available in the App & Play Store - It does not save to the device itself. When searching for the app type Boogie Board Jot 8.5.
iOS 9 and later
• iPhone: 4s, 5, 5c, 5s, 6, 6 Plus, 6s, 6s Plus
• iPod Touch: 5th gen & 6th gen
• iPad (iPhone compatibility mode): 2nd gen, 3rd gen, 4th gen, Air, Air 2, Pro, mini, mini 2, mini 3 and mini 4
Android v4.4 and later
Which computer operating systems are compatible with the Boogie Board Sync?
The Boogie Board Sync is compatible with any operating system that recognizes a USB storage device. The VDC software is compatible with Mac OSX 10.8 and above, Windows Vista, 7, and 8. If you are using Windows 10 please contact support.
Which devices are compatible with the Boogie Board Sync iOS App?
iOS 7 and later
• iPhone: 4, 4s, 5, 5s, 6, 6 Plus, 6s, 6s Plus
• iPod Touch: 5th gen and 6th gen
• iPad: 2nd gen, 3rd gen, 4th gen, Air, Air 2, Pro, mini, mini 2, mini 3, and mini 4
Which devices are compatible with the Boogie Board Sync Android App?
Android v4.0.3 and later
Can I connect my Boogie Board Sync to my computer with Bluetooth?
Yes! Please refer to the Boogie Board Sync user manual for instructions for putting your Boogie Board Sync into pairing mode, and refer to your computer or Bluetooth adapter’s instructions for connecting devices. Pairing is only required for the first time; after the Boogie Board Sync is paired to your computer, it will auto-connect when the Boogie Board Sync is powered on.
What Bluetooth drivers are supported by the Boogie Board Sync?
The Boogie Board Sync supports Bluetooth v2.1+ EDR standard and newer.
How long does my Boogie Board Sync take to charge?
Upon purchase of your Boogie Board Sync please allow up to 24 hours for your first initial charge.
Where can I download the Virtual Desktop Companion?
Please download the Virtual Desktop Companion on our downloads page.
The writing in my saved notes has extra lines at the beginning or end of my characters.
The Sync Stylus may have collected residue after regular use. Gently pull out the stylus tip (using your fingertips) and use a clean cloth to wipe off any residue build up on the metal pin. Reinsert the pin and the Sync Stylus is ready to use.
My Boogie Board Sync is unresponsive.
Press the reset button on the back of the Boogie Board Sync using a blunt pin or another small object. If your Boogie Board Sync is still unresponsive, please contact our support team.
The "Live Draw" feature does not work on my device.
Please make sure you are using the latest version of our software for your device, which you can find on our downloads page. Remember to uninstall any earlier versions of the Sync software before installing the latest version.
If you are still experiencing problems with the "Live Draw" feature, please contact please contact our support team.
My notes and drawings are not being saved to the device memory.
Ensure that you are writing with the provided Boogie Board Sync Stylus – the status indicator should be blinking green when the pen touches the Boogie Board Sync.
Ensure that you are pressing the save button to physically save the file to memory after you complete your drawing and BEFORE you erase your image.
Do I need to be connected to a computer or external device to use the Boogie Board Sync?
No, the Boogie Board Sync is portable. You only need a computer or external device to upload images stored on the Boogie Board Sync’s internal memory.
In what format will the Boogie Board Sync save my notes?
Images are saved as high-resolution vector PDF files.
How do I transfer the files from my Boogie Board Sync to a computer?
Connect your Boogie Board Sync to a computer with the provided micro USB cable.
Can I use my Boogie Board Sync as an input device when it is connected to a computer?
Yes. Download the Virtual Desktop Companion software and set the device to ‘Digitizer mode’. See the Boogie Board Sync user manual for more information.
Can I modify my saved images once they are uploaded onto my computer?
Yes. Images created with the Boogie Board Sync are saved as vector PDFs and can be edited with most illustration programs such as Adobe® Illustrator and CorelDRAW®, as well as image editing programs such as Adobe® Photoshop.
Do I have to use the stylus that comes with the Boogie Board Sync?
Yes, the Sync Stylus contains technology that is necessary for the Boogie Board Sync to save your images.
What is the purpose of the recessed button on the back of my Boogie Board Sync - the one other than the reset button?
This button has no user function, and is used by the manufacturer for factory programming only.
How is the Boogie Board Sync different from other Boogie Board LCD eWriters?
The Boogie Board Sync’s ability to save notes or illustrations and then wirelessly transfer them to a Connected External Device for editing, organizing, archiving and/or sharing differentiates it from our other eWriter models.
How does the Boogie Board Sync save what I have written or drawn?
The Boogie Board Sync utilizes an innovative touch screen technology that captures your stylus strokes digitally and converts them to vector lines.
Why is this product called the Boogie Board Sync 9.7?
The LCD screen on the Boogie Board Sync measures about 9.7 inches diagonally.
Can I use my Boogie Board Sync on an airplane?
Ensure the Boogie Board Sync device is powered off.
While holding down the erase button – turn on the Boogie Board Sync.
When the status light turns green, release both buttons.
What if my Boogie Board Play n' Trace stops clearing when pushing the erase button?
If your Play n' Trace eWriter stops erasing please check the batteries. After replacing the batteries and screen is still not clearing please contact our support team.
Which devices are compatible with the Boogie Board Play n' Trace iPad App?
iOS 8 and later
• iPad: 2nd gen, 3rd gen, Air, Air 2, Pro, mini, mini 2, mini 3, mini 4